Shipping policy

Nooka ships worldwide. Here's everything you need to know about getting your order.

PROCESSING TIME
Orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive an email confirmation when your order is placed, and another with tracking details once it ships.

DELIVERY TIME
Most orders arrive within 7–15 business days after dispatch. Some products ship from local warehouses and may arrive sooner. Remote areas and peak periods (such as Black Friday and Christmas) can take a little longer.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order, and are shown before you pay.

TRACKING
Every order includes a tracking number, sent to you by email once your order ships.

MULTIPLE ITEMS
If you order several products, they may arrive in separate packages on different days. You'll receive tracking for each shipment.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties or taxes charged by your country. These are set by your local customs authority and are the responsibility of the customer, unless already included at checkout.

WRONG ADDRESS OR FAILED DELIVERY
Please double-check your shipping address at checkout. If a parcel is returned because of an incorrect address, we'll contact you to arrange reshipment (additional shipping costs may apply).

LOST OR DAMAGED PARCELS
If your order hasn't arrived within 30 days of dispatch, or arrives damaged, contact us with your order number (and photos for damaged items) and we'll send a replacement or issue a refund.

QUESTIONS?
Contact us any time through our Contact page and we'll be happy to help.