FAQ
How long will my order take to arrive?
Orders are processed within 1–3 business days. Most orders then arrive within 7–15 business days. Some items ship from local warehouses and may arrive sooner. You'll get a tracking link by email as soon as your order ships.
Do you ship worldwide?
Yes! We ship to pet parents all around the world. Shipping costs are shown at checkout before you pay. See our shipping policy for full details.
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it all the way to your door. If you order several items, they may arrive in separate parcels – you'll get tracking for each one.
What if the harness or collar doesn't fit?
That's what our Perfect Fit Guarantee is for. If a harness or collar doesn't fit your pet, contact us with your order number and we'll send you a different size free.
How do I choose the right size?
Measure your pet before ordering and compare with the size chart on the product page. For harnesses, measure around the widest part of the chest just behind the front legs. If your pet is between sizes, choose the larger size.
Can I save when I buy more than one item?
Yes! Buy 2 or more items from the same collection and save 15% with these codes at checkout:
- WALK15 – Better Walks collection
- GROOM15 – Easy Grooming at Home collection
- CATS15 – Cat Essentials collection
What if my item arrives damaged or doesn't arrive?
Contact us with your order number (and a photo if it's damaged) and we'll send a replacement or give you a refund. See our refund policy for details.
Is checkout secure?
Yes. Every payment is encrypted and processed through Shopify's secure checkout. We never see or store your full card details.
How do I contact you?
Send us a message through our contact page – we aim to reply within 24 hours.